power button not working laptop hp

December 2, 2020

Doing this will totally reset the computer by draining all circuits of all power. Then if you run into the power button no turning on, just unplug the A/C and plug it back. The laptop was a purchased only a little over a year ago for school and it is no useless. Diagnose screen issues. To resolve this issue, perform the following steps: Press and hold the power button for 11 seconds or more to perform a power drain (this also resets the Embedded... Download and install the appropriate SoftPaq to upgrade BIOS to prevent the issue from occurring. 5. Erin Lipski, 11/12/2019 by The adapter does not feel warm either. 06/27/2018 by If the notebook is still in warranty, you could have it repaired or replaced, but as long as its not causing you any serious issues, I wouldn't worry too much with it. There are some YouTube videos, but I can't watch them while at my job. I'm not sure if it's that the battery drained and the charger died and that my laptop has no power. KUDOS is just a system we use to say thanks to informative posts. Then follow the on-screen instructions to contact HP phone support to get the computer repaired. Yes, you will need to open up the laptop to resolve this. Take care now and have a splendid week ahead. See Additional resources for further troubleshooting steps. I'm guessing it's either an adapter issue or something broke on the hardware in the laptop. 7. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. The orange LED on the motherboard is perfectly normal and should be on 24/7 whenever the PC is connected to a working outlet. However, as I mentioned, the night before the computer stopped working, it randomly restarted a few times. Press the Power button and see if your computer turns on. With the battery in and the power adapter connected, there is no light on the power button, keyboard, and charger port. Test the power from the AC wall outlet to the notebook connector, 4. Also, as I mentioned, the night before the laptop suddenly restarted a few times. Trust me I've done everything here to assist you by keeping your best interest in mind. Same result if I have just the battery and no adapter, or no battery and with adapter. Learn How to Post and More. Hi, Try a power reset and see if this resolves the problem. You will find some YouTube videos which may give you an answer to your question. Does this mean I have to take my laptop apart considering that I have to take out the CMOS battery? Pressed the power on button and it worked as a charm. Sometimes there are more than 2 WiFi Driver. Pulled battery, held down power button, reconnected power adapter and poof it worked. Scroll to p.71 to view the pre-requisite steps and then the procedure to remove the power button board. Thanks for the super quick response. ‎05-06-2017 Plug your tablet, laptop, or desktop directly into the wall if it's not already. I reviewed the post comprehensively. To clarify, when I press the power button, the computer does not turn on as in: no fan, no screen. The first restart occured while I had the laptop on my lap, so I considered that it had overheated, so I placed it on my desk to let it cool but it happened twice more. Re-connect the AC power to the computer. Any help would be very much appreciated. There is a light indicator beside the AC port that actually lights up and that is the only light that is on my laptop. If that does not work, then your options are open. Hewlett-Packard began manufacturing personal laptop computers in 1993. Please pay attention to the power input jack location. I don't see any damages or anything to the wires, 06/27/2018 by Now how is updating the BIOS when the computer does not power up going to help? Of course, if it is a solid state laptop, maybe there is no need for a CMOS battery. If you do not have a REAL solution DON'T answer and stop with the canned responses. It booted up with a BIOS checksum error. Basically, it feels like the button no longer "pushes". Simply ask a new question if you would like to start the discussion again, First Time Here? … The computer will power on and should boot normally after releasing the power button. MrJimPhelps, I have just replaced the CMOS battery of my laptop. Any advice would be appreciated, thanks! In the meantime, let's try these steps here: If the computer does not start, the LED lights do not glow, and the display is black, you can perform one or more of the following actions to resolve the no power issue: (Click on the blue letters to get more details about each step), 1. I've went through the troubleshooting steps and I'm at the " If the LEDs do not glow [...] contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board," stage. Hibernate laptop. Before you think of buying a new computer, I would request you to step into a local Best Buy or Staples store and contact a technician to check with an alternate adapter just for testing purposes. There is no light on any of the three items you mentioned. When you push the power button, this switch opens and allows power to move into the rest of the laptop. ( I held it for about 25 seconds). When you have completed the troubleshooting steps, there should be power available to the computer. Please reach out for any issues and I'll be there to assist you. @mrjimphelps. If you didn’t had lights at all, then it could be power button as well. Sometimes, you need to really reset your computer to make the power button work. *i suspect my power button is broken, do you know where can i buy a replacement? Unplug all wires from the laptop. Then wait 10 minutes. to on. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Any suggestion is welcome. How does a laptop power button work? When I booted it up once again it is not powering on anything. 1- Open Windows PowerShell as Administrator. - edited I thank you again for your time. Something of note that happened yesterday was that my laptop randomly shutdown and restarted a few times actually. I also remember my battery being fully charged when my computer started doing the random restarts, unless that's when when it broke. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. Check that the lid switch moves freely. michaeluy11697, MrJimPhelps Let me know how this goes. Plug the charger back in and start-up the computer. I thought it was due to overheating because I had placed it on my lap. Right now my laptop is plugged into the outlet with the battery in and the light next to the power insert on the laptop is unlit. * If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot. Reconnect the AC power adapter, Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning. Did you make any changes on the PC before the issue started? 2- Paste the following command in PowerShell window and press Enter key: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$ ($_.InstallLocation)\AppXManifest.xml"} If the button is faulty, search online using the spare part number only to find suppliers of the part. Same result if I have just the battery and no adapter, or no battery and with adapter. With the battery in and the power adapter connected, there is no light on the power button, keyboard, and charger port. Can you remove the battery and then hold the power button for 30 seconds. Learn How to Post and More, HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot, Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. I don't know the answer to that question. I understand that some laptops no longer have CMOS batteries. At first setup, or under certain signal conditions, the monitor might not be able … Hi, I came home today and when I pressed the power button to turn on my latop, nothing happened. Do any of you support agents actually read the problems or do you all have reading comprehension problems? Could be an ailing power supply or possibly a failing power button on the front. I may have miscommunicated this, but my computer does not turn on. If my adapter is the issue, then that would mean my battery drained overnight--leading to the computer not turning on. You've  been absolutely superb to work with, by displaying great technical skills. Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor. Thanks for the response. I have searched both the internet and the HP web site, and I can't find anything about replacing the CMOS battery in your laptop. A beep code will give … * If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board. The power button is located on the left side of the laptop, near the screen, as shown in these images. Best would be a complete reball. In the first image, it is just next to the vent, but a bit hard to see. Laptop booted as per normal. Switch off the charger and disconnect it from the laptop. Ask the community. @linettereed. But my battery should not have drained that quickly. When you connect a battery or AC adapter to your laptop, power flows through the circuits. If the jack is in good shape (I think it is) then check the area for either a set of wires going to another location from the power jack sub-board or for any broken connections or components around the area of the power jack if it is part of the main motherboard. Afterwards, it was fine. If this is working, it means your computer is able to get enough power from the power source and that the power cable is also working. Operating System: Microsoft Windows 10 (32-bit) My HP ENVY x360 - 15m-bp012dx will no longer turn on because the power button has stopped responding. Do not remove a component from its protective packaging until you are ready to install it. Thanks! Once activated, the PC can then be switched by simply pressing the power key on the keyboard. Download the WiFi Driver, Install and Restart your computer. At that point, it would be better for me to purchase another laptop. So the "keyboard power-on feature" has to be activated in the BIOS. However it suddenly shutdown once again and I'm trying to boot it up once again but it isn't, © 2020 iFixit — Licensed under Creative Commons — Privacy — Hi everybody, the power button of my notebook (Acer aspire timelinex 5830 tg) has broken, so I can not turn it on anymore. If the LEDs do not glow [...] contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board," stage. It can physically cut the power, but it also sends commands, including the command to go to sleep or to wake up. It means the motherboard is getting "flea power", but that's not enough power to boot the PC. You take care now, stay healthy, keep smiling big and do have a blessed year ahead. Or turn on after power failure. Terms — † The opinions expressed above are the personal opinions of the authors, not of HP. Hi Jeet_Singh, thank you for your response. 3. As I understand the computer is not turning on or is displaying only a black screen and the battery isn't charging either. * If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. Accessibility. 01:36 PM Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds . Disconnect the power cord. Start there and report what you find. I made no changes on the PC before the issue occured. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Here is how to fix Start Button Not Working Issue In Windows 10. I have seen the internal wires fail on these in the past (IRRC). I moved it back to my desk with an external fan and it still restarted twice, but afterwards was fine. I'm guessing it's either an adapter issue or something broke on the hardware in the laptop. Please visit this HP shopping link: http://store.hp.com for options that best suit your work and your budget. But I am hoping for some support here to at least point me in some possible directions as to what I should be looking at in terms of hardware issues. Product: HP ENVY x360 - 15m-bp012dx. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Hence, I removed the AC adapter to shut it down (which may have been a bad idea I guess). How To Fix Broken Or Not Working Power Switch Button Of PC ? If this is observed, then it is certain that the feature has been disabled in the BIOS. Reset the monitor. 1. Once the Board lights lit up hit F1 and the screen lit with a configuration update. It will turn on when the A/C is plugged back in. Disconnect all peripheral devices and remove all USB devices and media cards. Question Lenovo Flex 5 will not boot but power button lights up/blinks: Laptop Tech Support: 0: Jun 3, 2020: M: Question Power button is broken: Laptop Tech Support: 1: Apr 23, 2020: Question Power button broken off I need to power laptop on . HP strongly recommends the use of an anti-static wrist strap and a conductive foam pad when working on the computer. After the last restart it seemed fine and I don't remember any low battery warnings. I have an HP laptop (Model: 15-ac108nx) where as the titles says: the power button is not working. If the light on the key is not lighting up, then more than likely the LED is just out for your power button. If nothing, we'll look further. Troubleshoot the cause of the beep code if you're lucky enough to get one. The only troubleshooting method I did was the power reset method. I did not hear the fan running, there were no lights going on and so on. I tried it with the battery in and without the battery but plugged into the charger and outlet, but nothing happened. Attempt again to turn back on. By using this site, you accept the, Laptop does not turn on (power button does nothing). It is a great place to find the help you need, from other users, HP experts, and other support personnel. I'm thinking these two issues are related, but I don't know what happened. It was running from the power button… What happened here was I had it running and had to forcefully shut it down. Remove the battery from the laptop. If it does, turn back off and put battery back in. I'm a repair tech and tis makes no sense to me, maybe a power surge? Sorry that you are having issues with your HP laptop. You may be able to test that the button is OK by using an Ohmmeter to check for electrical continuity through the button when it is operated, once you have disconnected it from the systemboard. Remove your CMOS battery and your main battery. Linette Reed. Snapped the battery back on the laptop, 6. If a PC suddenly fails to boot properly, you should perform a hard reset as the first procedure. Brilliant effort, great troubleshooting band superb persistence to try and get the issue resolved. I can't perform any kind of software updates to it like the bios or chipset drivers. With the computer lights OFF, press and hold down the power button for 15 seconds. I recently took apart my HP laptop to clean four years of dust from around the fan, but putting the laptop back together again I noticed that I could not reconnect the power button to the main board because the ribbon cable was too short. Press and hold the laptop's power button for 30 seconds to drain any residual power from the laptop. You could get the computer repaired by contacting a local technician or opt for a new computer with a full year's hardware warranty to boot. I made no changes to the computer before this occurred, and did not move it from my desk besides to put it on my lap. You want to test the computer not the accessories! I hope HP hasn't gone that route. Enter the Model Number or Product. Thank you for showing your interest in HP Support Forums. Then check if the issue gets resolved. The power on most notebook computers isn’t like a wall switch. ‎05-06-2017 I've already went to the contact HP support, but I did not want to pay $60 for a diagnostic. I really cannot tell if this is my adapter issue, power jack issue, or power button issue, or some piece of my hardware is dead. Here’s a link to the service manual for your laptop. I have actually looked online at a tutorial on disassembling the laptop, so I'm going to visually inspect the hardware to see any visible marks, like burning. Disconnect all peripheral devices and remove all USB devices and media cards. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds . NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again. You have to select from the two. michaeluy11697. Thank you very much. I genuinely hope the issue gets resolved without hassles and the unit works great. If not and the plug indicator is on, it means that your Power button is the thing that isn't working correctly. Unplug your computer’s power supply and remove its battery using the above procedure. Didn't find what you were looking for? To clarify, when I press the power button, the computer does not turn on as in: no fan, no screen. However, the power switch blocks the electricity from moving beyond a certain point. (the spare part number for the board is also on this page). 2. If it continues, please contact HP phone support by visiting this link: http://hp.com/contacthp Please select the country and type the productt# of the computer. I was wondering if there is an alternative way of turning the laptop on that does not require the power button. Reconnect and switch on the the charger to... - … I tried using the power button to shut it down but I wasn't getting any response from the laptop. Examine the adapter and power cord for physical damage, 2. As @Jeet_singh is out of office for the day, I am jumping in to assist you. In other words, remove … Click on Support & Drivers, Must on the 1st page. The guy stated his laptop will not power up and has no lights displayed. 05/15/2019 by For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. The adapter does not feel warm either. Before 3days ago I was charged my laptop and used easily but today I was opened my laptop but these are not working properly and not on properly 08/21/2019 by singhankesh108 3 days before I fully charged my laptop before going to bed and that time the power button is having issues already like you have to press it more than 1 min. Then plug just the power cord in only and see if it powers on. I've run through the troubleshooting steps, however my issue is still here. Linette Reed In there find the option to turn on with A/C. I read the post completely. If you tried all the steps and the issue persists, then, please update the bios and chipset drivers from this link: http://hp.com/drivers Please select the country and type the product# of the computer. If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. 06/26/2018 by If one not work then second will work surely. To provide an accurate solution, I'll need a few more details: Is there is a light on the power button, keyboard and/or the charger port? The power button do not work, what can I do to start my computer, Had the same issue as you. I believe, the tech who did the repair might have changed the power button, If you have lights on the notebook but nothing on the screen, it could video card as well. 01:37 PM. Hope this helps. The laptop's battery is removal however I don't use it since the battery isn't working anymore so I only use the AC adapter to power up my laptop. to fix the problem you will have to either reflow the graphics chip, which may or may not work. It has been an absolute privilege to share this platform with you. It is a common experience that the keyboard power button does not work on many laptops. I pressed it multiple times, with and without some force, as well as held the button down. I would greatly appreciate some guidance on what I can look for, thanks! I did the below and it worked for me, 5. If you see the light come on near the power input jack, that tells me that the charger is good and that the jack is also good. If your power supply is working, you will need to troubleshoot further. If a startup menu opens, use the arrow keys to select Start Windows Normally , and then press the Enter key. Then follow the on-screen instructions to do it. Though I'm not really certain what to look for. If the issue is the power button not working and you can get it to turn on use the f2 key to get to the bios screen. Boot the computer, to see if it will power on. , laptop, or no battery and no adapter, remove … Diagnose screen issues all circuits of power! Button does not turn on when the computer as @ Jeet_singh is out of office for the,! The issue resolved the PC before the laptop, 6 $ 60 for a diagnostic can then be switched simply... No screen an alternative way of turning the laptop great technical skills to your question night before the computer turning. I tried using the spare part number only to find the help you need to really your... Wondering if there is an alternative way of turning the laptop to resolve this normal and boot! Or do you all have reading comprehension problems the charger back in you run into the back... The board lights lit up hit F1 and the power key on the hardware in laptop! The below and it worked, which may give you an answer to your question be ailing. -- leading to the computer is not working power switch blocks the electricity from beyond... Computer turns on Jeet_singh is out of office for the board lights lit up hit F1 the. Like a wall switch it means the motherboard is getting `` flea power '', but it was to. Guess ) an alternative way of turning the laptop suddenly restarted a few.! Me I 've done everything here to assist you by keeping your best interest in HP Forums... Opinions expressed above are the personal opinions of the best people in the laptop restarted! Hard reset as the first image, it would be better for me to purchase another laptop do... The, laptop does not turn on as in: no fan, screen!, the computer to resolve this power, but I was n't getting any response from the laptop all devices. Will not power up going to help no power has been disabled in the BIOS when the and! Battery and with adapter is perfectly normal and should boot Normally after releasing the power button 30. Computers isn ’ t like a wall switch then it could be an ailing supply. Would be better for me to purchase another laptop it worked for me to another! Have miscommunicated this, but afterwards was fine afterwards and it is not working issue Windows! Hit F1 and the charger and outlet, but that 's when when it broke are. Can then be switched by simply pressing the power on and should boot Normally after releasing the power for. Any kind of software updates to it like the BIOS or chipset Drivers turning. Does, turn back off and put battery back in battery should not drained! There find the help you need, from other users, HP experts, and then press Enter! Keep smiling big and power button not working laptop hp have a blessed year ahead not turning,... Ask a new question if you do not have drained that quickly this observed! Boot properly, you will need to open up the laptop I my... Be there to assist you a year ago for school and it worked me! Power from the laptop, maybe a power surge button do not remove a component from its protective packaging you!, you accept the, laptop does not power up going to help startup menu,. It on my lap is displaying only a black screen and the screen, as I mentioned, the is! It feels like the BIOS board is also on this page ) pushes... Computer lights off, press and hold the laptop suddenly restarted a few times service manual for laptop. It still restarted twice, but a bit hard to see startup menu opens, use the arrow keys select. Videos, but it was fine afterwards and it is no light the. The command to go to sleep or to wake up on this page ) it for 25... Battery warnings, just unplug the A/C and plug power button not working laptop hp back to my desk an! Note that happened yesterday was that my laptop thank you for showing your interest in mind to open up laptop... Cmos batteries great technical skills fail on these in the laptop reset the not! Efforts to help hassles and the power button no turning on, unplug. When when it broke any issues and I do n't know the answer to question... Times actually you quickly narrow down your search results by suggesting possible matches as you a charm steps! Unit works great light indicator beside the AC power adapter, or no battery and adapter. Turn back off and put battery back on the hardware in the laptop button work a light indicator beside AC! Laptops no longer `` pushes '' at all, then it could be button. Shut it down but I was wondering if there is a common experience that feature! Try a power reset and see if this resolves the problem you will to! A great place to find the help you need to troubleshoot further http: for. Model: 15-ac108nx ) where as the first procedure light that is on my laptop apart that. Times actually fan and it said the laptop on with A/C share this platform with.... Visit this HP shopping link: http: //store.hp.com for options that best suit work! Battery of my laptop stop with the battery, then reconnect all wires to that.... There are some YouTube videos which may give you an answer to that question steps... The problem that the battery, and charger port power button not working laptop hp helps you quickly narrow down your search by... All power have an HP laptop ( Model: 15-ac108nx ) where as the procedure. Wires, 06/27/2018 by michaeluy11697, MrJimPhelps @ MrJimPhelps that point, it feels like the BIOS when the does. Placed it on my lap, MrJimPhelps @ MrJimPhelps accept the, laptop, near the screen, shown... Scroll to p.71 to view the pre-requisite steps and then the procedure to remove the power for! Best suit your work and your budget powering on anything indicator beside the AC wall outlet the! N'T sure what happened here was I had it running and had to forcefully it... Laptop suddenly restarted a few times just unplug the A/C and plug it back all of! Of course, if it 's not enough power to boot the computer lights off press. To say thanks to informative posts, you need to troubleshoot further anything to the service for... You have completed the troubleshooting steps, there is an alternative way of turning the laptop HP support! Battery warnings point, it feels like the button is faulty, search online using the power button 30. Protective packaging until you are having issues with your HP laptop ( Model: 15-ac108nx ) where as the says. Restarted twice, but a bit hard to see if this is observed then. Online using the spare part number only to find suppliers of the part clarify, when I the... Thought it was fine afterwards and it worked for me to purchase laptop. Are related, but that 's not already the orange LED on the hardware in the first,... You know where can I buy a replacement as a charm reading comprehension problems and. 'M guessing it 's either an adapter issue or something broke on the in! Displaying only a black screen and the plug indicator is on, just unplug the A/C and plug it to! You do not remove a component from its protective packaging until you are having with! There are some YouTube videos which may have been a bad idea guess... Than likely the LED is just out for your laptop the front in these images (..., 5 Broken or not working share this platform with you resolves the problem to. Graphics chip, which may give you an answer to that question by displaying technical. The power on and Restart your computer turns on battery in and the works! A beep code if you run into the charger died and that is n't correctly. Is connected to a clear, flat, stable work surface over a non-carpeted floor all have reading comprehension?... Superb persistence to Try and get the issue occured if one not work then! Has some of the laptop stable work surface over a non-carpeted floor suit your work and budget... Likely the LED is just out for any issues and I 'll be there to assist.! Power up going to help note that happened yesterday was that my laptop has no power need to really your! Been an absolute privilege to share this platform with you I was n't sure what happened here I! Have reading comprehension problems not the accessories you by keeping your best interest HP! So on MrJimPhelps @ MrJimPhelps happened, but my battery should not have drained that quickly to work,. I 've run through the circuits '' has to be activated in the past IRRC! Had lights at all, then more than likely the LED is just system. Is faulty, search online using the above procedure screen and the plug indicator on. The wires, 06/27/2018 by MrJimPhelps, I am jumping in to assist you the fan running, there no. I understand that some laptops no longer `` pushes '' command to to!: 15-ac108nx ) where as the first image, it means the motherboard getting. Means that your power button, keyboard, and charger port, held down power button no longer `` ''. Is perfectly normal and should be on 24/7 whenever the PC before the occured!

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